Knowledge People Performance

by David Wagner
 

On Personal Effectiveness: Shareaholic

via shareaholic.com

Regardless of whether I am at work or at home, I like to share the information that I come across every day. In order to do so, I have installed a variety of applications for the different types of communication channels I am using. I recently stumbled across a great tool that lets me share all my links in a very convenient way. It is called Shareaholic and provides access to many of the services I use every day, such as Twitter, Facebook, Posterous, Google Reader, Delicious and so on. While I was updating to the newest version the other day, I discovered a nice little video which I would like to share with you. Have a look and check out if this is something you would like to use as well.

 

Filed under  //   Shareaholic   productivity   tools   video  
Posted January 21, 2010
 

Incentives for the Use of Social Software

In another case study presented in his book, Niall introduces Microsoft's Academy Mobile, an online learning program that allows people to share audio and video files (podcasts). Here is a small list of incentives Microsoft used to engage its employees.

1. Rewards for top contributors

2. Training sessions on 'How to create podcasts'

3. Provision of studio facility & technical equipment to record and play podcasts

Here's the link to a blog post by Jon Ingham, a consultant and researcher on strategic human capital management, who is similarly positive about this implementation story.

However, the question of how to set the right incentives is a tricky one. Please find below a video by David Gurteen, a knowledge management consultant. He is an adversary of incentives as they distort the relation between intrinsic and extrinsic motivation.

How would you encourage people to use a new system? How do you fuel enthusiasm about innovations within your organization? Please do share your stories.

Filed under  //   Academy Mobile   David Gurteen   Jon Ingham   Microsoft   incentives   podcasts   rewards   video  
Posted January 5, 2010
 

When Real-Time Isn't Fast Enough by @jowyang

via ustream.tv

This is a video of Jeremiah Owyang, who is a Partner at the Altimeter Group, a strategy consulting firm. The other day he gave a presentation at LeWeb, Europe's largest internet conference. The points that he makes are quite interesting. Below you can find a brief summary of my notes.

1) Start listening now, and quickly offer social personalization features

  • Include contextual information based on social profiles
  • Allow access to services such as FB connect, analyze behavior, and customize the product offers accordingly

2) Develop an unpaid army of advocates who can respond when you’re not there

  • Work with customers and evangelists and use them as an unpaid R&D team
  • Give them recognition and access to exclusive information, not cash

3) Start to invest in systems –like social CRM– that can support the overall strategy

  • Integrative strategy counts; all customer data needs to be stored in one location
  • Future: match Twitter and other accounts with trad. CRM systems and detect customer problems as they occur

If you would like to have a look at the entire presentation, check Jeremiah's blog.

Filed under  //   Altimeter Group    Jeremiah Owyang   LeWeb   conference   internet   real-time   video  
Posted December 11, 2009
 

Social Media Revolution by @equalman

via youtube.com

Although I am sure many of you have seen this video before, I would still like to include it. I think it makes a good point: social media is here to stay. It represents a fundamental shift in the way we communicate. It changes how companies do business. I will talk more about this in the sections on 'Knowledge Management, Collaboration and Learning' and 'The Future of Work'.

Filed under  //   Erik Qualman   revolution   socialmedia    socialnomics   video  
Posted December 5, 2009